Grievanced — Consumer Complaint Records

Section 01 · What you can file

Complaint categories accepted at intake

Five working categories that cover most consumer grievances. Pick the closest fit at intake — staff can re-route a record after it is opened.

FORM CODES
GRV-CAT.01 — GRV-CAT.05

CAT 01 Construction · Services

Home and contractor problems

Remodel scams, inferior work, no permits, upfront payment disputes, restoration fraud, licensing concerns, and home service complaints.

FORM GRV-CAT.01File →

CAT 02 Vehicles · Repair

Auto dealer and repair complaints

Warranty disputes, faulty autos, recall delays, towing problems, repair estimates, counterfeit parts, and bait-and-switch repair issues.

FORM GRV-CAT.02File →

CAT 03 Utilities · Recurring

Utilities and service providers

Problems with utilities, shipping companies, storage companies, memberships, hotels, travel providers, and other recurring service relationships.

FORM GRV-CAT.03File →

CAT 04 Care · Insurance · Education

Care, insurance, and education

Complaint intake for elderly care, child care, insurance companies, education providers, and membership organizations.

FORM GRV-CAT.04File →

CAT 05 Fraud · Scams

Scams and fraud patterns

IRS scams, lottery scams, credit card scams, banking scams, pension scams, Ponzi schemes, remote PC repair scams, and collection agency issues.

FORM GRV-CAT.05File →

CAT 00 Not sure yet

Something else — or a mix

Open a general record and an intake reviewer will help you pick the right category and the right downstream channel before the packet is sent.

FORM GRV-INTAKEStart general →

Section 02 · How a grievance is prepared

Three stations — collect, prepare, route

Every grievance moves through the same three stations. Each step produces a clean piece of the final packet, so nothing is restated and nothing is lost.

WORKFLOW
GRV-INTAKE / 3-STATION

01

STATION 01 · INTAKE

Collect the complaint

Capture who is involved, what happened, when it happened, and what outcome the consumer is requesting.

02

STATION 02 · PREPARATION

Prepare the filing packet

Turn the complaint into organized form content with supporting facts, documents, photos, dates, and contact history.

03

STATION 03 · ROUTING

Route and track

Send the completed complaint to the relevant agency or support channel and keep a clear record of what was filed.

Section 03 · What to gather

Evidence checklist — bring what you have

Most records are stronger after a short evidence pass. You do not need all of these items to start; intake can hold the file open while you collect the rest.

FORM GRV-EVID.01
FIVE-PART CHECKLIST

Evidence checklist · Schedule A

CASE STUB · GRV-2026-0142

FILED BY

Consumer of record

A.01

Timeline of events and key dates

A.02

Names of companies, representatives, board members, or service providers involved

A.03

Contracts, invoices, receipts, estimates, warranties, or membership terms

A.04

Photos, videos, repair records, notices, emails, texts, and mailed letters

A.05

Prior complaint numbers, agency responses, or news contacts if already available

Items marked here are attached to the filing packet. Signature on file

Bring the paper trail with you.

The most useful records come from the ordinary documents most consumers already have — receipts, emails, texts, mailed letters, and photos. Grievanced organizes them into one packet so the right agency can read the story in order.

If a document is missing, that is fine. Intake will note it in the record and the file can be updated later, before or after routing.

Quick reminder

Photograph paper documents straight-on and well lit. Names, dates, and dollar amounts should be readable on screen.

Section 04 · Where the record goes

Routing pathways — matched to the issue

A finished record can be sent to a state agency, a sector-specific regulator, or a support partner that handles the issue type. Each routing creates a confirmation stub.

REF. GRV-ROUTE
FOUR PRIMARY PATHWAYS

SA

State consumer protection

State Attorney General complaint divisions and dedicated consumer protection offices for the state of incident.

PATHWAY GRV-ROUTE.01

RG

Sector regulators

Insurance commissioners, public utility commissions, banking regulators, contractor licensing boards, and similar bodies.

PATHWAY GRV-ROUTE.02

FD

Federal channels

Federal complaint surfaces for fraud, scams, and cross-state schemes where a federal partner is the better fit.

PATHWAY GRV-ROUTE.03

SP

Support partners

Nonprofit advocates, ombuds offices, and issue-specific support groups for issues that need a person, not a filing.

PATHWAY GRV-ROUTE.04

Section 05 · Common questions

Frequently asked at intake

Short answers to the questions consumers ask most often when they open a record. For anything not covered here, you can include a note in the complaint summary.

FORM GRV-FAQ.01
FIVE ENTRIES

Q.01Is Grievanced a government office?+

No. Grievanced is a consumer complaint support site. It helps people organize a complaint and prepare the right filing packet, then routes that packet to the appropriate state agency or support channel. Final decisions remain with the receiving body.

Q.02Do I need every document before I begin?+

No. The intake form is designed to capture what you have today, mark what is still missing, and keep the record open while you collect the rest. Most filings improve after a second pass.

Q.03Which agencies does Grievanced route to?+

Routing depends on the issue, the state of incident, and any prior complaint history. Common pathways include state attorney general consumer divisions, sector regulators, federal complaint channels, and nonprofit support partners.

Q.04Can I share the record with someone else?+

Yes. Each completed grievance produces a packet that can be downloaded or shared with a support partner, family member, or advocate — with the case stub for reference.

Q.05Is this legal advice?+

No. Grievanced is an intake aid. It helps you organize a clear, document-backed complaint, but it does not provide legal advice or represent you in a case.